VCA Auto Attendant

Hospital name

AU #

Contact name

Your email

Alternate email

Voice preference for recordings
MaleFemale

To order the Auto Attendant Greetings for your phone system, select from the options below. Be sure to fill in the blanks with extension numbers & other specific info. No need to fill in your hospital name – we will do that automatically. Please note any special instructions or pronunciations at the bottom of this form. IMPORTANT: Submission of this form gives AyerPlay final approval for production of these recordings exactly as you have provided them. Any changes made later will incur an additional fee.

(1)OPEN GREETING A: Thank you for calling (hospital name). Your call is important to us, and we will be with you momentarily.

(2)OPEN GREETING B: Thank you for calling (hospital name). To speak to a receptionist, please press___. If you would like to request a medication, please press ___ for our pharmacy.
Please insert the correct extension numbers here -

(3)OPEN GREETING C: Thank you for calling (hospital name). If this is an emergency, please press ___. To request a prescription refill, press ___. To schedule a grooming appointment, press ___. For our kennel, press ___. For all other calls, press ___. Thank you.
Please insert the correct extension numbers here -

(4)OPEN GREETING D: Thank you for calling (hospital name). If you would like to request a medication, please press ___ for our Pharmacy. If you would like to reach boarding and grooming, please press ___. To check on your pet who is here for treatment or surgery, please press ___. To schedule an appointment or to speak to a receptionist, please press ___.
Please insert the correct extension numbers here -

(5)BUSY GREETING A: We are currently experiencing unusually high call volume. If you would prefer to leave a message and have a customer service representative return your call, please press ___ to leave a message. Otherwise please remain on hold for the next available customer service representative.
Please insert the correct extension numbers here -

(6)BUSY GREETING B: You have reached the general voicemail for (hospital name). Please leave a message with your first and last name, your pet’s name, your reason for calling, and the best contact number to reach you. All calls will be returned within ___ hours. Thank you.
Please insert the correct number of hours here -

(7)CLOSED: Thank you for calling (your hospital name). You have reached us after regular business hours. If this is an emergency, please contact (fill in emergency hospital name) at (fill in their phone number). Our regular business hours are (fill in your hospital hours here). Please leave a message and our staff will return your call the next business day. Thank you!
Please insert emergency hospital name and number here -
Please insert your hospital hours here -

(8)CLOSED FOR STAFF MEETING: You have reached (hospital name). We are currently closed for a staff meeting. Please leave a message and we will return your call. Thank you.

(9)CLOSED UNEXPECTEDLY: Thank you for calling (hospital name). We are unable to answer calls at this time. We apologize for the inconvenience. Please leave a message and we will return your call as soon as we can. Feel free to visit our website to order pet food and supplies, or you can download the my VCA App to order prescription refills and book appointments. We appreciate your patience and look forward to serving you.

(10)CLOSED (WEATHER): Thank you for calling (hospital name). Due to inclement weather, we are temporarily closed. We apologize for the inconvenience. Please leave a message and we will return your call as soon as we are able to re-open.

(11)CLOSED (WEATHER OPT2): Thank you for calling (hospital name). Due to inclement weather, we are temporarily closed. We apologize for the inconvenience. Please leave a message and we will return your call as soon as we can. Feel free to visit our website to order pet food and supplies, or you can download the my VCA App to order prescription refills and book appointments. We appreciate your patience and look forward to serving you.

(12)PHARMACY VOICEMAIL: You have reached the pharmacy voicemail for (hospital name). Please leave a message with your first and last name, your pet’s name, the medication you are requesting, and the best contact number to reach you.

(13)HIGH CALL VOLUMES: We appreciate your call to (hospital name). Due to high call volumes, wait times are longer than usual. Our team is working to improve our service and we appreciate your patience during this process. We want to provide you and your pets with the best care possible. Please press ___ to hear our menu options.
Please insert the correct extension numbers here -

Please note any special instructions for your recording here, including phonetic pronunciations of words that could be mispronounced.

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