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Leaders in On Hold Messages and Marketing Programs(800) 284-1866

AyerPlay On Hold for VCA Animal Hospitals

To submit your selections for your new VCA on hold message program, fill in the boxes below, or click here to view the messages in word format (email the completed form to If you need help submitting this form, we’ve listed step by step instructions here, or you can email or call us for help.

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    (List last names only – IF you want to include them in your program. Or type “None”, or “Same as before”.

    (if we don’t already have it on record from your last program)

    Current VoiceMaleFemaleAlternating Female/Male ($40)

    Current MusicPop RockLight JazzEasy ListeningSoft RockOrchestral
    Click here to listen to the voice & music options currently available

    (1): Thank you for choosing (your name). (Doctors’ names) and our staff are here to serve your pets’ health needs (days and hours). We appreciate your patience in holding.

    (2): Your pet’s exam fees are covered with CareClub! Annual exams, re-checks and sick appointments during regular business hours are included, along with the preventive services your pets need to support their best health. Unlike insurance that waits for something to go wrong, CareClub offers personalized plans for your pet and many benefits for you -- all for a convenient monthly fee. Ask us how to sign up today!

    (3): Have pet care questions? The myVCA app gives you access to unlimited Live Chat for expert advice anytime, anywhere, and it’s free for VCA clients! You also can view your pet’s records, request appointments or refills, get reminders, and more. Managing your pet’s health from your mobile device has never been easier… download the myVCA app today!

    (4): Temperatures decrease in the fall and winter, but the mosquito, flea and tick populations may not. (Doctors’ names) recommend keeping your pets on heartworm and parasite preventive year-round to protect them from these pests. Ask us about easy, once-a-month preventives, and how you can have them shipped to your door with VCA Home Delivery.

    (5): Did you know that texting is now available for non-urgent matters? Our dedicated text number is (texting number). Response times vary, so please call if you need immediate assistance.

    (6) Your pet’s dental care is about more than fresh breath. Most dogs and cats over age three have some level of dental disease, which, when left untreated, can result in pain, tooth decay, tooth loss, and infections in vital organs. Poor oral health can even decrease your pet’s lifespan. During your pet’s annual exam, (doctors’ names) will assess oral health and let you know if your pet needs a professional dental cleaning. Ask us for more information.

    (7): In today’s busy world, the convenience of home delivery can be a game-changer. With VCA Home Delivery, you can have your pet’s food, prescriptions, flea, tick and heartworm preventives delivered directly to you. Ask us for details.

    (8): If cold weather is hard on you, remember that it can be hard on your pets too. Keep them inside as much as possible when the temperature drops. If you must leave your pets outside for a significant length of time, make sure they have a warm, solid shelter against the wind, thick bedding, and access to non-frozen water.

    (9): Like most animal hospitals, (your name) is busier than ever, which can result in longer wait times. Though we do our best to maintain our appointment schedule, we often have unexpected delays, from medical emergencies to anxious pets that require more TLC. Please know that our team is dedicated to delivering quality care to you and your pets, and we are grateful for your patience and understanding when you have to wait.

    (10): Even cats that never go outside need regular checkups! Indoor cats can develop health problems that have nothing to do with the outside world, such as issues with weight, hormone problems, and genetic conditions. Regular preventive care can uncover health problems early while they are easiest to treat, which helps ensure the best outcome. Schedule an appointment today - your feline friend's health depends on you!

    (11): Going out of town this fall or winter? Let (your name) take the worry away! Our trained, animal-loving staff provides safe and comfortable boarding services and will care for your pet as if they were their own. And, in case of any medical needs while in our care, our doctors are close by. We fill up fast for weekends and holidays, so be sure to make your pet’s boarding reservation as soon as possible.

    (12): Thank you for choosing (your name) as your pet’s primary care doctor! (Doctors’ names) and our staff want to know you and your pets personally and deliver world-class veterinary medicine with hometown care. From routine check-ups to life-saving surgery, we’re here for all your pet health concerns, big or small!

    (13): Did you know antifreeze is extremely toxic to animals? Dogs and cats find the liquid quite tasty and will eagerly drink it up when given the chance. A cat can ingest a fatal amount by simply licking its paws after walking through a puddle of antifreeze, and just five tablespoons can be lethal to a medium-sized dog. If you suspect your pet may have lapped up even a small amount of antifreeze, contact us immediately for emergency treatment.

    (14): As your pets age, they can be affected by joint pain and stiffness just like people. While arthritis is a natural part of aging, it can be painful and debilitating for our furry friends. Fortunately, (doctors’ names) offer safe and effective treatments and medications to help improve your pet’s comfort and mobility. Ask our staff for more information.

    (15): You probably know that a group of dogs is called a pack and a group of puppies is a litter, but group names for cats and kittens are not as common. A group of cats is called a clowder and a group of kittens is a kindle!


    - Please fill in the box below with any additional changes you'd like to make to the messages. You can also use this space to alert us of changes in your mailing address, contact person, hospital hours, etc.

    **You will receive a confirmation email IMMEDIATELY after submitting this form

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