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Leaders in On Hold Messages and Marketing Programs(800) 284-1866 info@ayerplay.com

AyerPlay On Hold for VCA Animal Hospitals

To submit your selections for your new VCA on hold message program, fill in the boxes below, or click here to view the messages in word format (email the completed form to kami@ayerplay.com). If you need help submitting this form, we’ve listed step by step instructions here, or you can email or call us for help.

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    (List last names only – IF you want to include them in your program. Or type “None”, or “Same as before”.

    (if we don’t already have it on record from your last program)


    Current VoiceMaleFemaleAlternating Female/Male ($40)


    Current MusicPop RockLight JazzEasy ListeningOrchestralSoft Rock
    Click here to listen to the voice & music options currently available

    (1) : Veterinary care is essential to our community and (your name) continues to provide necessary services amid the pandemic. Because safety is a top priority, we are providing curbside service and are not allowing clients into the building except for critical cases and end of life services. We kindly ask you to wait in your vehicle for your pet’s routine care and non-life-threatening emergencies. Our staff will explain our current procedures when we come back to your call.

    (2) : Veterinary care is essential to our community and (your name) continues to provide necessary services amid the pandemic. Because safety is a top priority, we ask anyone entering our building to wear a face covering and maintain six feet distancing throughout the visit. Our staff may ask you to respond to health screening questions and receive a temperature check. If you prefer to not enter our building, we also offer curbside service. Ask our staff for more information.

    (3) : Keeping your pet healthy has never been easier! CareClub personal care plans are designed to meet your pet’s needs, and include recommended vaccines and lab work plus add-on options like dental and spay/neuter. For a convenient monthly fee, you’ll get unlimited exams to visit us whenever you’re concerned about your pet’s health, along with 24/7 Live Chat with licensed veterinary professionals through the myVCA app. Ask us how to join CareClub today!

    (4) : Flaky, irritated skin, excessive scratching and sneezing are all signs of allergies in pets. If these symptoms describe the state of your pet this spring and summer, schedule an appointment with (your name). Although allergies can't be cured, (doctors’ names) can help pinpoint the cause of your pet’s problem and offer treatments to provide relief. Ask us for details.

    (5) : Did you know more than 50-percent of dogs and cats in North America are considered to be overweight? These extra pounds contribute to other problems, such as diabetes, heart disease, and cancer, and may shorten a pet’s life expectancy by as much as two years. Whether your best friend is a tiny kitten or a huge Great Dane, talk with (doctors’ names) about the proper diet to help keep your pet in the best health possible for as long as possible.

    (6) : At (your name), we have implemented many protocols to continue providing care to your pets amid the pandemic. We appreciate your understanding as wait times have increased, both in person and on the phone, as we work to provide the best care possible while maintaining safety for our staff, our clients and our community.

    (7) : Dogs and cats are at risk from heat stroke just like people. Heavy panting, difficulty breathing, weakness, diarrhea and vomiting are all signs of overheating. Senior pets, overweight pets, and animals with health problems are more susceptible to heat and should be kept cool with access to plenty of fresh water during the spring and summer months. And remember, no matter what time of year, a parked car is always dangerous for your pet!

    (8) : Mosquitoes are a nuisance to us during the spring and summer months, but these pests can transmit deadly heartworms to our pets. Dogs with heartworm disease can die without treatment, and though not as common, there’s no treatment for heartworms in cats. Fortunately, heartworm disease is entirely preventable through the use of preventive medications. Ask our staff to tell you more!

    (9) : Since concerns about your pet can come up suddenly, ease your mind with 24/7 Live Chat, where on-call licensed veterinary professionals are ready to answer your questions anytime, day or night. Simply download the My VCA App and tap the chat icon to connect. Unlimited chat is only $19.99 per month or is included free of charge in all CareClub memberships. Ask us for details.

    (10) : Only cats in cartoons have nine lives. To help extend your cat’s one life, watch for changes in sleep patterns or litter box habits, grooming less than usual, gaining or losing weight, refusing to eat, or eating and drinking more. We know it can be difficult to bring your cats for regular visits, but this allows (doctors’ names) to check for potential problems and provide any necessary treatment as soon as possible. At (your name), we want to help your cats live long and healthy lives!

    (11) : If your 2020 plans got canceled and you’re dreaming of a getaway in 2021, remember (your name) for pet boarding you can trust! When your pets are staying with us, we’ll make sure they’re safe and comfortable, with an animal-loving staff to help them feel at home and access to (doctors’ names) for any medical needs. Our boarding spots fill up fast, so make your pet’s reservations as soon as possible.

    (12) : While spring and summer bring sunshine, blooming trees and flowers, it’s also when fleas become more active. Unfortunately, they can invade even the cleanest home and can live on any pet, even those that rarely go outside. At (your name), we can help keep fleas from bugging your pet with safe, effective and convenient products. Ask us about the best option for your pet’s needs.

    (13) : Have you tried VCA’s Home Delivery service? Your pet’s medications, prescription refills, food and treats can all be ordered at Shop My VCA dot com and shipped right to your doorstep. It’s easy and convenient!

    (14) : Is your pet’s bad breath sending a bad message? Bad breath can be a minor symptom of more severe dental disease. Gum disease is one of the most common and serious health problems we see, affecting most dogs and cats by age three. At (your name), we offer professional dental cleaning to help prevent gum disease and bad breath in your pet. Ask our staff for more information.

    (15) : One silver lining to come out of the coronavirus pandemic has been a surge in pet fostering and adoption. If you have a new pet, you’re not just helping an animal in need. Studies show that having a pet in the house leads to numerous physical and mental health benefits, including reduced stress levels, decreased feelings of loneliness and increased opportunities for exercise and socialization.

    (16) : Thank you for calling (your name), conveniently located at (your location). (Doctors’ names) and our staff are here to serve your pets’ health needs from (days and hours). We appreciate your patience as we are experiencing longer wait times due to COVID-19 safety protocols. Our staff will be with you as soon as possible.


    : Your new program can include no more than 10 messages total. This means . If you have a current message with your hours & location, and you want to keep that message on your new program, you’ll need to check #1 in the section directly below. If you would like to review your current messages but you do not have a copy saved, please email kami@ayerplay.com and she will send it to you.


    (1)(2)(3)(4)(5)(6)(7)(8)(9)(10)


    Digital Player ($359)

    - Please fill in the box below with any changes that need to be made to your account or to your script, such as revisions to the sample messages or your current messages, new contact person, new hours, new mailing address, etc. Feel free to also include any special instructions for your new on hold program.

    **You will receive a confirmation email IMMEDIATELY after submitting this form

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