Hospital Name: *
Contact Person's Name: *
Contact Person's E-Mail: *
Doctor's Names: (List last names only – IF you want to include them in your program. Or type “None”, or “Same as before”.
Phonetic Spelling for Difficult to Pronounce Last Names: (if we don’t already have it on record from your last program)
Voice Choice: *
Current Voice Male Female Alternating Female/Male ($40)
Music Choice: *
Current Music Pop Rock Light Jazz Easy Listening Orchestral Soft Rock
Click here to listen to the voice & music options currently available
Please check any of the following NEW MESSAGES you’d like included in your new on hold program (Maximum of 10 including any of your current messages you want to keep). If you need to revise any of these, please note your changes in the box at the bottom of this form.
WAIT TIMES / CHANGES IN PROTOCOLS & HOURS: Veterinary care is essential to our community and (your name) continues to adapt our business hours and protocols during the pandemic. We appreciate your understanding as wait times have increased, both in person and on the phone, as we work to provide your pets with the best care possible while maintaining safety for our clients and our staff.
COVID CURBSIDE ONLY: Veterinary care is essential to our community and (your name) continues to provide necessary services amid the pandemic. Because safety is a top priority, we are providing curbside service and are not allowing clients into the building except for critical cases and end of life services. We kindly ask you to wait in your vehicle for your pet’s routine care and non-life-threatening emergencies. Our staff will explain our current procedures when we come back to your call.
COVID HOSPITAL ACCESS: Veterinary care is essential to our community and (your name) continues to provide necessary services amid the pandemic. Because safety is a top priority, we ask anyone entering our building to wear a face covering and maintain six feet distancing throughout the visit. If you prefer to not enter our building, we also offer curbside service. Ask our staff for more information.
VCA CARECLUB: Keeping your pet healthy has never been easier! CareClub personal care plans are designed to meet your pet’s needs, and include recommended vaccines and lab work plus add-on options like dental and spay/neuter. For a convenient monthly fee, you’ll get unlimited exams to visit us whenever you’re concerned about your pet’s health, along with 24/7 Live Chat with licensed veterinary professionals through the myVCA app. Ask us how to join CareClub today!
ALLERGIES: Flaky, irritated skin, excessive scratching and sneezing are all signs of allergies in pets. If these symptoms describe the state of your pet this spring and summer, schedule an appointment with (your name). Although allergies can't be cured, (doctors’ names) can help pinpoint the cause of your pet’s problem and offer treatments to provide relief. Ask us for details.
OBESITY: Did you know more than 50-percent of dogs and cats in North America are considered to be overweight? These extra pounds contribute to other problems, such as diabetes, heart disease, and cancer, and may shorten a pet’s life expectancy by as much as two years. Whether your best friend is a tiny kitten or a huge Great Dane, talk with (doctors’ names) about the proper diet to help keep your pet in the best health possible for as long as possible.
HEAT STROKE: Dogs and cats are at risk from heat stroke just like people. Heavy panting, difficulty breathing, weakness, diarrhea and vomiting are all signs of overheating. Senior pets, overweight pets, and animals with health problems are more susceptible to heat and should be kept cool with access to plenty of fresh water during the spring and summer months. And remember, no matter what time of year, a parked car is always dangerous for your pet!
HEARTWORMS: Mosquitoes are a nuisance to us during the spring and summer months, but these pests can transmit deadly heartworms to our pets. Dogs with heartworm disease can die without treatment, and though not as common, there’s no treatment for heartworms in cats. Fortunately, heartworm disease is entirely preventable through the use of preventive medications. Ask our staff to tell you more!
myVCA APP: Since concerns about your pet can come up suddenly, ease your mind with 24/7 Live Chat, where on-call licensed veterinary professionals are ready to answer your questions anytime, day or night. Simply download the My VCA App and tap the chat icon to connect. Unlimited chat is only $19.99 per month or is included free of charge in all CareClub memberships. Ask us for details.
FELINE CARE: Only cats in cartoons have nine lives. To help extend your cat’s one life, watch for changes in sleep patterns or litter box habits, grooming less than usual, gaining or losing weight, refusing to eat, or eating and drinking more. We know it can be difficult to bring your cats for regular visits, but this allows (doctors’ names) to check for potential problems and provide any necessary treatment as soon as possible. At (your name), we want to help your cats live long and healthy lives!
BOARDING: If your 2020 plans got canceled and you’re dreaming of a getaway in 2021, remember (your name) for pet boarding you can trust! When your pets are staying with us, we’ll make sure they’re safe and comfortable, with an animal-loving staff to help them feel at home and access to (doctors’ names) for any medical needs. Our boarding spots fill up fast, so make your pet’s reservations as soon as possible.
FLEAS & TICKS: While spring and summer bring sunshine, blooming trees and flowers, it’s also when fleas become more active. Unfortunately, they can invade even the cleanest home and can live on any pet, even those that rarely go outside. At (your name), we can help keep fleas from bugging your pet with safe, effective and convenient products. Ask us about the best option for your pet’s needs.
HOME DELIVERY: Have you tried VCA’s Home Delivery service? Your pet’s medications, prescription refills, food and treats can all be ordered at Shop My VCA dot com and shipped right to your doorstep. It’s easy and convenient!
DENTAL: Is your pet’s bad breath sending a bad message? Bad breath can be a minor symptom of more severe dental disease. Gum disease is one of the most common and serious health problems we see, affecting most dogs and cats by age three. At (your name), we offer professional dental cleaning to help prevent gum disease and bad breath in your pet. Ask our staff for more information.
TRIVIA: One silver lining to come out of the coronavirus pandemic has been a surge in pet fostering and adoption. If you have a new pet, you’re not just helping an animal in need. Studies show that having a pet in the house leads to numerous physical and mental health benefits, including reduced stress levels, decreased feelings of loneliness and increased opportunities for exercise and socialization.
LOCATION & HOURS: Thank you for calling (your name), conveniently located at (your location). (Doctors’ names) and our staff are here to serve your pets’ health needs from (days and hours). We appreciate your patience as we are experiencing longer wait times due to COVID-19 safety protocols. Our staff will be with you as soon as possible.
ONLY FOR OPTION 16 - Street address (&city if you'd like that included):
ONLY FOR OPTION 16 - Brief directions to your hospital (optional):
ONLY FOR OPTION 16 - Hours:
IMPORTANT: Your new program can include no more than 10 messages total. This means any of the new sample messages you selected above, plus any of your current messages you want to keep below (including an hours/location message if you have one) must total NO MORE THAN 10. If you have a current message with your hours & location, and you want to keep that message on your new program, you’ll need to checkmark that message number in the section directly below. If you would like to review your current messages but you do not have a copy of your current script saved, please email firstname.lastname@example.org and she will send it to you.
IN ADDITION TO THE NEW OPTIONS YOU SELECTED ABOVE, WHICH OF YOUR CURRENT MESSAGES WOULD YOU LIKE TO CONTINUE PLAYING ON HOLD:
(1) (2) (3) (4) (5) (6) (7) (8) (9) (10)
Need to upgrade your player? Check here to order the newest model ($359):
Digital Player ($359)
SPECIAL INSTRUCTIONS OR REVISIONS - Please fill in the box below with any changes that need to be made to your account or to your script, such as revisions to the sample messages or your current messages, new contact person, new hours, new mailing address, etc. Feel free to also include any special instructions for your new on hold program.
**You will receive a confirmation email IMMEDIATELY after submitting this form