Hospital Name:*
AU#:*
Contact Person's Name:*
Contact Person's E-Mail:*
Doctors: (List last names only – IF you want to include them in your program. Or type “None”, or “Same as before”).
Phonetic Spelling for Difficult to Pronounce Last Names: (if we don’t already have it on record from your last program)
Voice Choice:* Current Voice Male Female Alternating Female/Male ($40)
Music Choice:* Current Music Pop Rock Light Jazz Easy Listening Soft Rock Orchestral Click here to listen to the voice & music options currently available
INSTRUCTIONS FOR ORDERING YOUR NEW MUSIC & MESSAGE ON HOLD PROGRAM:(6 to 9 messages TOTAL) .blue box below.
(1) HOURS : We appreciate your call to (hospital name) , Thanks for trusting your pet’s care to Doctors (list last names above) and our helpful, animal-loving team. We’re here to serve you (days and hours) . Thanks for holding.... we'll be right with you. FILL IN DAYS/HOURS:
(2) CARECLUB : Taking great care of your pet doesn’t have to be complicated, or expensive. With a VCA Care Club membership, preventive care like exams and vaccines is covered, and you can chat with a veterinary professional anytime using the My VCA App. Check out our website for details on all the perks.
(3) MY VCA APP : With the MyVCA app, your pet’s care moves at your pace. Book appointments, manage medications, and order refills anytime of the day or night. Plus, you can connect with licensed veterinary professionals at your convenience with 24/7 Live Chat. Download the myVCA app and stay connected to your pet’s care.
(4) HOME DELIVERY : Running low on your pet’s essentials? With VCA Home Delivery, prescriptions, food, and supplies come straight to your door. It’s a simple, reliable way to keep your pet cared for, without the extra errands.
(5) SENIOR PETS : Your senior pet may still think they're a puppy, but winter has a way of reminding those joints who's really in charge. Cold weather can make arthritis and other aches flare up, so the fall and winter months are the perfect time for a wellness check. Schedule a visit with (Doctors’ Names) and let us help keep your furry friend healthy, active, comfortable, and ready for all the cozy cuddles this season.
(6) WINTER TIPS : In the fall and winter months, nothing says cozy like a crackling fire or glowing candle, but these can be dangerous for pets. Keep curious noses and wagging tails away from open flames and heaters and consider using battery-operated candles for a safer way to enjoy the warm glow.
(7) APPOINTMENT ARRIVALS : Just a friendly reminder from our team to please arrive ten minutes before your scheduled appointment time. This allows us to check you in, review your pet's information, and keep our schedule running smoothly for all our patients. Please note that late arrivals may need to be rescheduled. We look forward to seeing you!
(8) OBESITY : Your pet may think every meal deserves an encore, and those puppy-dog eyes can be pretty convincing. But keeping pets at a healthy weight means less stress on the joints, fewer injuries and health problems, and many more happy years together.
(9) GROOMING : Matching outfits? Check. Perfect location? Check. Freshly groomed pet? Don't forget that one! Book your pet's grooming appointment at (Hospital Name) so everyone is looking their best for family photos this season.
(10) CATS/WINTER : Whether your cat is chasing sunny windowsills or cozied up in their favorite spot this winter, don't forget about their hydration. Indoor heating dries out the air, and cats aren't always great at drinking enough water on their own. Keep fresh water handy or try a pet fountain to entice them. You can also mix wet food into their meals for extra moisture. For more tips on supporting good health for your feline friend, ask a member of our team.
(11) DENTAL : Bad breath isn’t just awkward - it’s a warning sign. By 2 to 3 years old, most dogs and cats show signs of periodontal disease, which can impact their overall health if left untreated. Schedule a dental checkup today with (Doctors’ Names) , and keep your pet feeling good from nose to tail.
(12) ANXIETY : Our pets can't tell us when they're feeling stressed, but their behavior often does the talking. Over-grooming, panting, and changes in eating patterns are common signs of anxiety. If you've noticed changes in your pet, schedule an appointment at (Hospital Name) . Together, we can help your best friend feel calmer, happier, and back to their tail-wagging or purr-filled self.
(13) PARASITES : Just because the warmer weather has passed us, doesn’t mean parasite prevention should. Pests can be dangerous all year round, no matter what season. Make an appointment with (Doctors’ Names) to talk about the right protection plan to keep your pets safe 365 days a year.
(14) ONLINE BOOKING : Booking your pet's next appointment is just a few taps away. Visit our website or hop into the MyVCA App to browse available appointment times and book whenever it works for you. Your future self - and your pet - will be glad you did.
(15) BOARDING : If you’re making travel plans this winter, make sure your pet's getaway is booked, too! At (Hospital Name) , your furry family members will enjoy plenty of TLC while you're off making memories. You'll have peace of mind knowing they're safe, comfortable, and probably getting spoiled just a little. Holiday boarding fills up faster than airport security lines, so reserve your pet's stay today!
(16) FEAR FREE : (Hospital Name) is proud to be a Fear Free Certified practice where your pet's emotional well-being is just as important as their physical health. We use gentle handling, positive reinforcement, and low-stress techniques to help make every visit as calm and comfortable as possible, for both you and your pet.
(17) SPECIAL PETS : Living with a blind or deaf dog can be rewarding with a little extra planning. Keep them safe by maintaining consistent routines, using scent or touch cues, and creating a pet-friendly space free of hazards. Regular wellness visits help monitor their health and address unique needs, and our team is here to help!
(18) RABBITS : : Did you know rabbits are hopping their way into more homes than ever before? They're smart, social, can be litter-trained, and with the right care they make wonderful indoor companions. But be warned…if your phone charger disappears, your bunny may have declared it a snack.
Use the space below to add any custom messages, or any current/previous messages you’d like to include in your new recording. You can also note any revisions to the messages, or request additional messages on specific topics to be added to your new recording. Keep in mind, your new recording can include NO MORE THAN 9 MESSAGES TOTAL.
PROOF COPY:
NEW! When you submit this form we will begin production immediately with the messages you’ve selected above, just exactly as they are. If you prefer to see a proof copy of your new script before production begins, please indicate that by selecting the second option below. Please BEGIN PRODUCTION NOW, no proof copy is needed. I’m aware that the messages above will be recorded as they are, and I know there is a fee if I need to make any changes after this form has been submitted. Please DO NOT begin production until I see a final proof copy of the tentative script with my new selections above. I’m aware that this will add time to the production process. (Proof Copy will be sent to the Contact Person’s Email at the top of this form unless otherwise directed in special instructions box at bottom of this form.)
Does your hospital have the 8x8 phone system CURRENTLY?:
If you DO have the 8x8 system, and you would like us to record new Auto Attendant (open/closed) Greetings , OR if you need to make changes to your current Auto Attendant Greetings we’ve previously recorded, please add the text below. (Please do not add your previous AA greetings below unless you need them re-recorded with changes)
SPECIAL INSTRUCTIONS/CHANGES TO ACCOUNT - Use the space below to alert us of any specific instructions for your new recording, or changes in your account information such as name or address, new contact person, etc.
