Hospital Name:*
AU#:*
Contact Person's Name:*
Contact Person's E-Mail:* Name & Email of person submitting this form (if different than Contact Person above):
Doctors: (List last names only – IF you want to include them in your program. Or type “None”, or “Same as before”.
Phonetic Spelling for Difficult to Pronounce Last Names: (if we don’t already have it on record from your last program)
Voice Choice:* Current Voice Male Female Alternating Female/Male ($40)
Music Choice:* Current Music Pop Rock Light Jazz Easy Listening Soft Rock Orchestral Click here to listen to the voice & music options currently available
INSTRUCTIONS FOR ORDERING YOUR NEW ON HOLD PROGRAM: Your new recording can include 6 to 9 messages TOTAL . This includes any of your PREVIOUS MESSAGES you’d like to carry over to your new program, AND any of the NEW MESSAGES you select below. Please use the BLUE BOX below to checkmark any of your PREVIOUS MESSAGES you’d like to continue with. All messages can be revised to add custom information specific to your hospital. Please note your revisions/additions in the SPECIAL INSTRUCTIONS box at the bottom of this form.
(1) HOURS : Thank you for calling (your name) , where world-class medicine meets hometown care. We’re here to serve your pets’ healthcare needs (hours of operation) . Please continue to hold and a helpful member of our team will be with you shortly. FILL IN HOURS:
(2) CARECLUB : Get peace of mind knowing your pet will receive the care they need when they need it with a CareClub personalized care plan. Your made-for-real-life plan is built for your pet, including unlimited exams, recommended vaccines, and age-appropriate diagnostics, all for a convenient monthly fee. You can even add on optional services like spay/neuter and dental cleaning. Ask us how to join today!
(3) VCA APP : Need quick access to your pet’s health information? With the myVCA app, you can book your pet’s appointment, keep track of your pet’s medication schedule, and quickly order refills. You’ll also have access to unlimited 24/7 Live Chat, where our licensed veterinary professionals are ready to answer your questions or concerns anytime, day or night. Download the myVCA app today and take veterinary care wherever you go!
(4) ONLINE BOOKING : Scheduling your pet’s next appointment is quick and easy with our convenient online booking system. Visit our website or download the MyVCA App to browse available appointment times and schedule your pet’s next visit. We look forward to seeing you and your pet!
(5) HOME DELIVERY : Wouldn’t it be great to have refills of your pet’s prescriptions, parasite preventives, and food delivered BEFORE you run out? Visit Shop My VCA dot com to subscribe today and enjoy the convenience of home delivery.
(6) FEAR FREE : (Your name) is proud that many of our doctors and staff are Fear Free Certified Professionals. Just as the phrase implies, this certification means we work hard to make veterinary visits fear free by using gentle control techniques and a tender approach to create a calming atmosphere for your pets. As a result, stress levels and anxiety are reduced, and better care can be provided. Let us know how we can assist you and your pet today!
(7) COLD WEATHER : Even during the winter, your outdoor pets are still at risk of dehydration. At (your name) , we recommend using a large, deep, plastic bowl, since it freezes slower than a small, shallow, or metal bowl. In situations where your pet’s water cannot be changed several times a day, consider getting a livestock water bucket heater.
(8) DENTAL : It’s easy to forget about your pet’s dental care, but overlooking this important part of your pet’s health can cause more than bad breath. Most cats and dogs over age three have some level of periodontal disease, which can lead to more serious health problems. Brushing your pet’s teeth regularly along with professional dental cleanings are essential in helping your pet live a longer, healthier life. Schedule your pet's next dental cleaning with us today.
(9) ARTHRITIS : The cold, damp weather of fall and winter can aggravate arthritis in people and pets. If your pet is having trouble getting up or laying down, navigating stairs, or snaps or cries when picked up, schedule a visit with us to discuss treatment options for arthritis pain and inflammation
(10) GROOMING : Many pet owners think it’s too cold to get their dog or cat groomed during the fall and winter months , but shorthaired breeds need to have dead hair removed regularly and pets with thick undercoats can get matted very easily. To help prevent mats and excessive shedding in your home, brush your pets a few times a week, and schedule regular appointments for professional grooming at (your name) .
(11) COLD WEATHER : Don't let those fur coats deceive you! Dogs and cats lack the cold-weather adaptations of their wild ancestors and rely on your good sense to bring them inside when temperatures drop below freezing. If your pets must stay outside during the colder months, be sure they have a sturdy, warm shelter to protect them against the elements.
(12) PARASITES : Temperatures decrease in the fall, but the mosquito, flea and tick populations may not. (Doctors’ names) recommend keeping your pets on heartworm and parasite preventive year-round to protect them from these pests. Ask us about easy, once-a-month preventives, and how to have them shipped right to your door.
(13) OBESITY : Unlike us, our pets can’t tell they’re gaining weight because their jeans are snug. Animals are quite content with their physique, and most will overeat if given the opportunity. Almost half the dogs and cats we see are overweight, which often contributes to other health problems and may shorten their life expectancy by more than two years. Ask our doctors about a healthy weight range for your pet at your next appointment.
(14) WELLNESS EXAM : As with your own health, preventive care is key to maintaining your pet's wellness. Through regular physical exams, (doctors’ names) can identify risk factors and early signs of illness, and tailor immunizations for your pet's lifestyle and needs. Good nutrition, a healthy weight and preventive dental care also help prevent many common health problems. Schedule an appointment with (your name) today.
(15) TRIVIA : Did you know that cats can produce over one hundred different vocal sounds, while dogs typically only make around ten? Cats use their diverse vocalizations to express various needs and emotions, while dogs rely more on body language and have fewer distinct vocal sounds. Whether your furry friend meows, barks, purrs or howls, our team is here to listen to and love on each pet that comes through our doors.
Select PREVIOUS MESSAGES below: If there are messages on your existing on hold program that you would like to carry over to your new program, please select those message numbers below. If you don't know the specific message numbers, make a note in the box at the bottom of this form with the message topics you want to keep from your previous script. If you would like to review your previous script but you do not have a copy saved, email kami@ayerplay.com to have it sent to you. Your new recording can include NO MORE THAN 9 MESSAGES TOTAL. (1) (2) (3) (4) (5) (6) (7) (8) (9) (10)
PROOF COPY:
NEW! When you submit this form we will begin production immediately with the messages you’ve selected above, just exactly as they are. If you prefer to see a proof copy of your new script before production begins, please indicate that by selecting the second option below. Please BEGIN PRODUCTION NOW, no proof copy is needed. I’m aware that the messages above will be recorded as they are, and I know there is a fee if I need to make any changes after this form has been submitted. Please DO NOT begin production until I see a final proof copy of the tentative script with my new selections above. I’m aware that this will add time to the production process. (Proof Copy will be sent to the Contact Person’s Email at the top of this form unless otherwise directed in special instructions box at bottom of this form.)
Does your hospital have the 8x8 phone system CURRENTLY?:
If you DO have the 8x8 system, and you would like us to record new Auto Attendant (open/closed) Greetings , OR if you need to make changes to your current Auto Attendant Greetings we’ve previously recorded, please add the text below. (Please do not add your previous AA greetings below unless you need them re-recorded with changes)
SPECIAL INSTRUCTIONS OR REVISIONS - Please fill in the box below with any additional changes you'd like to make to the messages. You can also use this space to alert us of changes in your mailing address, contact person, hospital hours, etc.
