Hospital Name:*
AU#:*
Contact Person's Name:*
Contact Person's E-Mail:*
Doctors: (List last names only – IF you want to include them in your program. Or type “None”, or “Same as before”).
Phonetic Spelling for Difficult to Pronounce Last Names: (if we don’t already have it on record from your last program)
Voice Choice:* Current Voice Male Female Alternating Female/Male ($40)
Music Choice:* Current Music Pop Rock Light Jazz Easy Listening Soft Rock Orchestral Click here to listen to the voice & music options currently available
INSTRUCTIONS FOR ORDERING YOUR NEW MUSIC & MESSAGE ON HOLD PROGRAM:(6 to 9 messages TOTAL) .blue box below.
(1) HOURS : Thank you for choosing (hospital name) , where your pets are more than patients - they're family! Doctors (list last names above) and our helpful team are here to serve you (days and hours) . Thanks for holding.... we'll be right with you. FILL IN HOURS:
(2) CARECLUB : Worried about the cost of keeping your pet healthy? VCA Care Club helps spread out the expense of essential preventive care like exams and vaccinations, plus it gives you 24/7 access to a veterinary professional through the My VCA App. Visit our website to learn more, or ask a team member when we return to your call.
(3) MY VCA APP : Stay connected to your pet’s care with the myVCA app. Quickly book appointments, track vaccine status, refill prescriptions, food and treats, and chat live with licensed veterinary professionals anytime, day or night. Download the myVCA app today!
(4) HOME DELIVERY : Let VCA Home Delivery do the running for you! Get prescriptions, food, pet supplies, and more delivered straight to your door…fast, easy, and dependable.
(5) HEAT EXHAUSTION : If the summer heat is bothering you, you can bet it’s bothering your pet too. Watch for signs of heat exhaustion like excessive panting, thick drooling, lethargy, or vomiting. If you notice these symptoms, move your pet to a cooler area and contact the team at (hospital name) right away.
(6) AAHA : Established in 1933, the American Animal Hospital Association is the only organization that accredits veterinary practices throughout the U.S. and Canada on hundreds of standards of patient care, client service and medical protocols. Fewer than 20 percent of small animal hospitals can claim this distinction. We’re proud to be part of this select group of practices, and we’re dedicated to offering the very best care to you and your pets.
(7) BOARDING : Big summer vacation plans? Schedule a vacation for your pet too, with their friends here at (hospital name) . You can enjoy your time away, with peace of mind knowing your pet is in safe hands with our dedicated team.
(8) POOL SAFETY : Swimming pools can be tempting to pets on a hot day. In fact, it’s estimated that around 5,000 pets drown in backyard pools each year. (Doctors names) remind you to protect your furry family members by using a secure fence with a self-closing gate, installing a pool alarm, and training dogs on where the steps are. And just like with children, never leave pets unattended near the water.
(9) LYME DISEASE : Lyme disease is a serious concern for both dogs and people and is spread through the bite of infected ticks. In dogs, it can cause joint pain, lethargy, and in rare cases, kidney disease. At (hospital name) , we offer Lyme screening, year-round tick prevention, and an effective vaccine for dogs in high-risk areas. Ask our team how you can help protect your pet.
(10) FELINE CARE : Our feline friends are smart, so if they don't want to go to the vet, they’ll fight you tooth and nail – literally. Crate training can help! Get them comfortable with their carrier at home, and don’t forget to bring their favorite treats to create a more positive experience. Cats are experts at hiding illness, so regular checkups are essential for catching potential health concerns early.
(11) DENTAL : Dental care is an important part of your pet’s overall wellness. By their second birthday, 80% of dogs and 70% of cats have periodontal disease, which can worsen and lead to serious health problems if left untreated. While you’re on the line today, help protect your pet’s health by scheduling their next dental check-up with (doctors names) .
(12) VACATION WITH PET : Planning a road trip with your pet this summer? Keep your tail-wagging travel partner safe and happy by taking breaks to stretch and hydrate in shaded areas, and never leave them alone in a parked car. Before you hit the road, be sure to update your pet’s microchip with current contact information…in case they take any “unexpected detours”.
(13) PARASITES : Warm weather is made for sunshine and outdoor adventures, but it’s also peak season for pesky parasites like fleas, ticks, and mosquitoes. (Doctors names) suggest staying one step ahead by keeping pets protected with year-round parasite prevention and regular check-ups to keep your pet feeling their best all season long.
(14) ONLINE BOOKING : Short on time? You can schedule your pet’s next appointment with (hospital name) online or through the MyVCA App. Browse open appointment times and book when it’s most convenient for you.
(15) MULTI-DOG HOUSEHOLD : Living with two or three dogs can be a lot of fun - and a little busy. Help keep the peace by making sure each dog has his own space, food bowl, and plenty of daily exercise. Regular wellness visits and behavior check-ins can help ensure every pup in your pack stays happy and healthy.
(16) CARE CLUB URGENT CARE & ER : Care Club members now receive unlimited exams at VCA urgent care and emergency centers nationwide. Download the myVCA app or check our website for details on ALL the great perks of a Care Club membership.
(17) GROOMING : Keep your best friend looking sharp and feeling breezy this season with a spa day at (hospital name) . From luxury baths to refreshing cuts, we’ll help make sure your little sidekick is looking and feeling fine. Book an appointment today!Optional - add groomer's name:
(18) FROZEN TREATS : Just like us, pets love a cool treat during hot weather. Try freezing pet-safe goodies like peanut butter or yogurt as a refreshing way to help your furry friend beat the heat!
Use the space below to add any custom messages, or any current/previous messages you’d like to include in your new recording. You can also note any revisions to the messages, or request additional messages on specific topics to be added to your new recording. Keep in mind, your new recording can include NO MORE THAN 9 MESSAGES TOTAL.
PROOF COPY:
NEW! When you submit this form we will begin production immediately with the messages you’ve selected above, just exactly as they are. If you prefer to see a proof copy of your new script before production begins, please indicate that by selecting the second option below. Please BEGIN PRODUCTION NOW, no proof copy is needed. I’m aware that the messages above will be recorded as they are, and I know there is a fee if I need to make any changes after this form has been submitted. Please DO NOT begin production until I see a final proof copy of the tentative script with my new selections above. I’m aware that this will add time to the production process. (Proof Copy will be sent to the Contact Person’s Email at the top of this form unless otherwise directed in special instructions box at bottom of this form.)
Does your hospital have the 8x8 phone system CURRENTLY?:
If you DO have the 8x8 system, and you would like us to record new Auto Attendant (open/closed) Greetings , OR if you need to make changes to your current Auto Attendant Greetings we’ve previously recorded, please add the text below. (Please do not add your previous AA greetings below unless you need them re-recorded with changes)
SPECIAL INSTRUCTIONS/CHANGES TO ACCOUNT - Use the space below to alert us of any specific instructions for your new recording, or changes in your account information such as name or address, new contact person, etc.
