Hospital Name:*
AU#:*
Contact Person's Name:*
Contact Person's E-Mail:*
Doctors: (List last names only – IF you want to include them in your program. Or type “None”, or “Same as before”).
Phonetic Spelling for Difficult to Pronounce Last Names: (if we don’t already have it on record from your last program)
Voice Choice:* Current Voice Male Female Alternating Female/Male ($40)
Music Choice:* Current Music Pop Rock Light Jazz Easy Listening Soft Rock Orchestral Click here to listen to the voice & music options currently available
INSTRUCTIONS FOR ORDERING YOUR NEW MUSIC & MESSAGE ON HOLD PROGRAM:(6 to 9 messages TOTAL) .blue box below.
(1) HOURS : Thank you for choosing (hospital name) , where your pets are more than patients - they're family! Doctors (list last names above) and our helpful team are here to serve you (days and hours) . Thanks for holding.... we'll be right with you. FILL IN HOURS:
(2) CARECLUB : Exciting news for Care Club members! Your benefits just got even better. You can now use your unlimited exams at any VCA urgent care or emergency center nationwide, in addition to our hospital. Plus, enjoy other perks like microchipping, routine vaccinations, preventive testing, and more. Download the myVCA app or chat with our team to make the most of your membership.
(3) MY VCA APP : With the myVCA app, you can book appointments in seconds, track medications with ease, and order refills before you run out. You’ll also get unlimited 24/7 Live Chat with licensed veterinary pros who are ready to help anytime, day or night. Download the myVCA app and carry expert veterinary care, wherever life takes you.
(4) HOME DELIVERY : When you order your pet’s prescription medications through our practice, you get the benefit of trusted products, accurate dosing, and expert oversight - all delivered straight to your door. No guesswork, and no risky online sources. Just safe, reliable care from a team who knows your pet best. Ask us how to get started with home delivery today!
(5) COLD WEATHER : Just because your pet’s rocking a fur suit doesn’t mean they’re built for freezing temps. If it’s too cold for you to be outdoors for very long, it’s too cold for your dog or cat too. Have an outdoor pet? Keep them safe with a cozy, dry shelter that blocks the wind, and provide fresh, unfrozen water.
(6) PET INSURANCE : We often get questions about pet health insurance, and though we’re not in the insurance business, we’ve seen it really help when unexpected care is needed. Many policies cover eligible medical treatments, surgeries and prescriptions, so you can make decisions based on your veterinarian’s recommendation, not the cost of treatment. Ask for more details when we return to your call.
(7) DIABETES : Is your pet drinking water like they just ran a marathon? Taking potty breaks like it's their full-time job? Stealing snacks and still losing weight? Just like humans, diabetes is very common among pets. If you’ve noticed any of these signs, schedule a diabetes screening with (Doctors names) . We’re here to help!
(8) DROPOFF APPOINTMENTS : Extra busy this time of year? We’ve got you covered! Ask about scheduling a convenient drop off time so your pet gets the care they need while you’re out there crushing your to-do list!
(9) FELINE CARE : Though cats still outrank dogs as the most popular pet in the U.S., fewer cats go to the vet each year. Unlike dogs, cats are masters at hiding illness until they stop eating, start vomiting, or exhibit other behavior changes. By this time, the illness may be more serious. Show your cat some love…schedule a check-up today.
(10) DENTAL : Does your pet have doggy breath that could clear a room? It might be more than just bad breath. Dental disease affects 8 out of 10 pets by age three. Regular dental care means fresher breath, healthier gums, and a longer, happier life for your furry friend. Book your pet’s next dental checkup today!
(11) WINTER TIP : Pets can become dehydrated in winter just as easily as in summer. Many dogs and cats drink less when it’s cold, so it’s important to ensure they always have access to plenty of fresh, unfrozen water.
(12) PARASITES : Fleas, ticks, and heartworms don’t take a vacation—and neither should your pet’s protection. Year-round parasite prevention keeps your furry friend safe, healthy, and itch-free no matter the season. Talk with a member of our team today about the best plan for your pet.
(13) ONLINE BOOKING : Scheduling your pet’s next appointment is quick and easy with our convenient online booking system. Visit our website or download the MyVCA App to browse available appointment times.
(14) WELLNESS EXAM : Just like people, yearly physical exams are vital for early disease detection. While your pet may seem healthy, early signs of heart disease, arthritis and cancer can be found during a routine physical exam, allowing (Doctors’ names) to diagnose and treat issues more effectively. Let’s check in and keep your pet on the path to wellness.
(15) ANTIFREEZE : Watch out for antifreeze! Its sweet taste attracts curious cats and dogs, but even a small sip can be fatal. Keep containers tightly sealed, clean up spills right away, and don’t leave pets unsupervised in driveways or garages.
(16) GROOMING : Winter’s not just rough on our skin…our pets feel it too! Cold temps and indoor heat can mean dry, itchy skin and frizzy fur for your furry friend. Regular grooming soothes that winter itch and keeps their coat looking fresh and fabulous. Book your pet’s winter glow up at (your name) today!
(17) TRIVIA : Did you know your dog’s ears are basically superpowered? They can hear sounds from four times farther away than we can, and with 18 ear muscles, compared to only six in humans, they can swivel, tilt, and perk those ears like pros!
Use the space below to add any custom messages, or any current/previous messages you’d like to include in your new recording. You can also note any revisions to the messages, or request additional messages on specific topics to be added to your new recording. Keep in mind, your new recording can include NO MORE THAN 9 MESSAGES TOTAL.
PROOF COPY:
NEW! When you submit this form we will begin production immediately with the messages you’ve selected above, just exactly as they are. If you prefer to see a proof copy of your new script before production begins, please indicate that by selecting the second option below. Please BEGIN PRODUCTION NOW, no proof copy is needed. I’m aware that the messages above will be recorded as they are, and I know there is a fee if I need to make any changes after this form has been submitted. Please DO NOT begin production until I see a final proof copy of the tentative script with my new selections above. I’m aware that this will add time to the production process. (Proof Copy will be sent to the Contact Person’s Email at the top of this form unless otherwise directed in special instructions box at bottom of this form.)
Does your hospital have the 8x8 phone system CURRENTLY?:
If you DO have the 8x8 system, and you would like us to record new Auto Attendant (open/closed) Greetings , OR if you need to make changes to your current Auto Attendant Greetings we’ve previously recorded, please add the text below. (Please do not add your previous AA greetings below unless you need them re-recorded with changes)
SPECIAL INSTRUCTIONS/CHANGES TO ACCOUNT - Use the space below to alert us of any specific instructions for your new recording, or changes in your account information such as name or address, new contact person, etc.
